Planned protection tiers
Verified partner measurement
Planned highest protection: remote alteration support, a documented local alteration allowance, or remake where Naap’s production or verified capture caused a material fit failure. The quote states the actual remedy and cap.
Guided self-measurement
Planned capped local alteration allowance when the customer followed the capture protocol and reported issues on time. Measurement errors, undocumented body changes, and preference changes after specification lock are excluded.
Report quickly, with evidence
The customer should report a fit issue within the period named in the quote, before alteration or wear, with front, side, and back photographs plus a short movement video. Naap then classifies the issue against the approved specification.
What is not a fit defect
A changed styling preference, changed footwear, unreported body change, incorrect self-measurement, normal fabric character, or damage after delivery is not automatically a production defect. Consumer rights that cannot legally be excluded remain unaffected.
Cancellation boundary
Cancellation is planned to remain refundable until Naap commits material or handwork. After that commitment, custom charges become non-refundable except where Naap breaches the accepted quote or owes a stated fit remedy.
This page describes the policy being built for the pilot. The accepted versioned quote contains the binding terms for any order.
The policy relies on the Naap measurement provenance method.